Depending on your area, some customers will receive a shipment notification with tracking information. Otherwise, you can expect your box to be delivered on your delivery day before 8pm local time.

Our Customer Care team will always aim to contact you should we expect any changes to your normal delivery window and/or we experience any delays.

Delivery fee is $9.99 except in Newfoundland, where shipping is $19.98. This shipping fee helps us to work with our couriers to get the boxes to your door. First delivery is free for every user with a voucher code.

Not at all! If you are not home during delivery, our courier will drop the box off at your front door (or wherever you specify in your Delivery Instructions).

If you live in an area where a box cannot easily be left, we suggest one of the following solutions:

• Provide the address of a helpful neighbour that will be home during the delivery window and can accept your package for you.
• If you live in an apartment building or condominium, ask your concierge to receive the box for you, or give buzzer instructions to the courier via the Delivery Instructions to leave the box safely inside the building.
• Have the box delivered to your workplace.
• Have the box delivered to a nearby business or restaurant that won't mind you picking up the box at a later time that day.

It is always our main goal to deliver on time and we want to keep it this way. Should we have to make unexpected changes with regards to your delivery we will let you know as soon as possible.

To change your delivery address online, please follow these simple steps:

1. Log in to your HelloFresh account.
2. Click on 'Account Settings' under your name at the top right-hand side of the page.
3. Head to 'Plan Settings' and click on 'Manage' for the subscription you want to change. If you have multiple plans, you'll need to adjust them individually.
4. Scroll down to 'Delivery'.
5. Click on 'Edit' next to 'Delivery Address'.
6. Make your address change and press 'Save'.
7. Make sure to make any address changes by your specific deadline.

Voila! It's that easy!

We know things change and you may decide to choose a different delivery day. Changing your delivery day is easy. Just follow these simple steps:

1. Log in to your HelloFresh account.
2. Select 'Account Settings' on the right-hand side of the screen, under your name.
3. Head to 'Plan Settings' and click 'Manage'.
4. Scroll down to 'Delivery', click 'Edit'
5. Select a delivery day that is available to you and click 'Save'
6. Make sure to make any address changes by your specific deadline.

That's the best thing about a HelloFresh subscription - you can customize your deliveries to suit your needs. If you're travelling or would just like to skip a delivery (or two) for any reason, follow these easy steps. On the website just follow these steps:

1. Log in to your HelloFresh account.
2. Head to 'My Deliveries' on the left-hand side of the page.
3. Click 'Edit Delivery' then 'Skip this week'
4. Make sure to make any changes by your deadline.

To change your delivery address on the app please follow these simple steps:

1. Login to your HelloFresh account.
2. Select 'Settings' on the bottom right of the screen.
3. Click onto 'Edit' next to 'Plan Settings' and pick the plan you want to adjust. If you have multiple plans, you'll need to adjust them individually.
4. Select 'Address' and you can change your delivery address.
5. Don't forget to press 'Save'!

Voilà! It's that easy!

Just make sure any changes are made on your account before your deadline.

Our delivery window is 8am-8pm local time on your selected delivery day!

We offer delivery Sunday - Thursday depending on your postal code. You can check which days are available in your area in your 'Account Settings' or by reaching out us through chat.

Absolutely! Many customers choose to have their box delivered to their work address rather than having it left at their home.

Please note that while our couriers make an effort to service business addresses during business hours, our guaranteed delivery window remains 8am-8pm local time.

Need to skip a week on the go? You can do this on the HelloFresh app. Just follow these steps:

1. Open the App and log into your account.
2. Go to 'My Menu' on the bottom of the screen.
3. Select the date you want to skip.
4. Click 'Edit Delivery', then 'Skip this week'.
5. Please give us feedback why you are skipping.
6. Don't forget: you must skip the week on or before your deadline for this delivery.

We know how excited you must be to receive your delicious box of goodies.

If you're expecting a box, there's a few things you can do to make sure it's still on track for delivery.

1. Double check your delivery date. Our deliveries take place between 8am-8pm local time. It may be that the delivery driver hasn't reached you.
2. Some areas will receive a tracking number by email to help you keep track of your delivery. Double check your inbox to see if you have this notification.

If your delivery window has passed and your box still hasn't arrived. Please get in touch with our team right away. We'll look into this right away and make sure we make it right.

Absolutely! We recommend confirming that your building accepts perishable items, first. Once that's confirmed, make sure to leave any buzzer or delivery instructions in your Delivery Instructions.

If you live in an area where a box cannot easily be left, we suggest one of the following solutions:

• Provide the address of a helpful neighbour that will be home during the delivery window and can accept your package for you.
• If you live in an apartment building or condominium, ask your concierge to receive the box for you, or give buzzer instructions to the courier via the Delivery Instructions to leave the box safely inside the building.
• Have the box delivered to your workplace.
• Have the box delivered to a nearby business or restaurant that won't mind you picking up the box at a later time that day.

All of our boxes contain an insulated liner and ice packs to keep your food fresh until you get home the night of delivery! Just pop your kits in the fridge as soon as you can.

Don't forget to check for any proteins or sensitive ingredients that may be hiding at the bottom of your box with the ice packs.

We deliver to Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Québec, Newfoundland, and the Maritimes.

Get in touch with our Customer Care team if you're unsure whether we deliver to your area!

If we don't deliver to you yet, let us know by contacting Customer Care! We'll share your interest with our logistics team and hopefully we'll be able to deliver HelloFresh to your door soon.

Pro tip: Make sure you're always entering your postal code in the following format X1X2Y2 (all caps and no spaces).

The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety standards, we have implemented a number of extra health and safety measures, to ensure that everybody stays healthy. We are also relaying the most up to date recommendations on how to protect oneself and others, based off the World Health Organisation, to our employees, including our drivers.

In addition, our delivery partners have been directed to follow strict hygiene protocols which include frequent hand washing. Drivers have also been advised to stay home if they are feeling sick, exhibit any symptoms of acute respiratory illness or have been in close contact with confirmed cases of infection.

Couldn’t find the information you were looking for? Contact Us.

HelloFresh is a meal kit delivery service! We plan, prep, shop, and deliver fresh ingredients straight to your door. All that's left for you to do is cook. So sit back, relax and let HelloFresh take care of the time-old question of "What's for dinner?"

Yes! We run a flexible subscription service so you can customize it to what best suits your lifestyle, with the option to skip weeks whenever you want.

All you have to remember to is to make any changes to your account before the weekly deadline; 11:59PM PST, 4 days before your delivery.

With a HelloFresh's flexible subscription, you will receive a box of fresh ingredients and delicious recipes every week. If you wish to skip a week of your subscription, you have until 11:59pm PST 4 days before your next delivery to update your delivery schedule in your HelloFresh account.

Please read our terms and conditions for further details.

Nope! There's no minimum term for any of our subscriptions.

Just make sure to make any changes to your account before the deadline, 11:59PM PST 4 days before your delivery

Can't wait to see what's going to arrive in your next box? We understand - we get excited too!

Just log into your account and click on 'My Deliveries' to see what's arriving and check out next week using the arrows at the top of the page. Remember you can change your meal selection as many times as you like, up until your order dealdline (11.59PM PST, 4 days before your delivery day).

Not a customer yet? You can see all our upcoming recipes here.

We are so excited for you to become a part of the HelloFresh family and it's really easy to get started. Here are instructions on how to place your HelloFresh order:

1. Jump onto our website, click on the 'Our Plans' tab and select how many people you'll be cooking for.
2. Choose how many recipes you would like to receive then click 'Select This Plan'(Check out our upcoming menus if you need a little help deciding).
3. In the checkout page, you can follow the prompts to enter your details to place the order and create your account – this includes your delivery day and time.
4. Finally, you will need to fill out your payment details and make sure you read and agree to our Terms and Conditions before hitting 'Place your order'.
5. Look out for your order confirmation and the email on how to manage your account.

And you're done! Welcome to the #FreshFam!

All of our boxes contain an insulated liner and ice packs to keep your food fresh until you get home the night of delivery! Just pop your kits in the fridge as soon as you can.

When creating your account, you can select which date you would like to receive your first order. You can make any changes to your box on your account, as long as this is before your order deadline. The deadline to make changes to your first order - and any future orders - will be 11:59PM PST, 4 days prior to your delivery date.

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table. That's why we have made changing your box type as easy as possible.

On the website just follow these steps:

1. Log in to your HelloFresh account.
2. Head to 'My Deliveries' on the left-hand side of the page.
3. Click 'Edit Delivery' then 'Change box size'
4. Choose your new box size and press 'Confirm'.
5. Make sure to make any address changes before your specific deadline.

We're sorry to see you go! Keep in mind that you can always skip a delivery if you need to take a break for a week or two.

Cancelling your subscription is easy, you just need to go to follow these steps:

1. Log in to your HelloFresh account on our website.
2. Click on your name at the top of the page, select Account Settings'.
3. Scroll down to the 'Status' section and click on 'Cancel Plan' on the left-hand side.
4. We'd appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
5. You will receive an email confirming your cancellation, please retain this for future reference.

The main dates to keep in mind are:

• Your delivery date (we offer delivery Saturday - Thursday depending on your postal code)
• Your weekly order deadline (11:59PM PT, 4 days before your delivery).(Please note: your delivery day may be pushed back over long weekends or on statutory holidays, but your order deadline will remain the same.)
• Your automatic payment day, which is the day following your weekly order deadline

You can find the details of these three dates in the chart below:

An additional charge means you may have selected one of our meal upgrades, customized a recipe or added items from our expanded menu to your delivery this week!

Meal upgrades, customizations and items from our expanded menu are charged additionally to your regular weekly box. Please see below to understand each type of surcharge.

Special: Our Gourmet Meals let our customers choose to upgrade to recipes that include more premium cuts of protein and exotic ingredients. They are perfect for any night you feel like a restaurant quality meal without any extra effort.

Custom Recipes: Would you prefer turkey rather than pork? No problem, our custom recipes give customers the chance to modify their meal to suit them. Just keep an eye out for the Custom Recipe sign!

Items from our Expanded Menu: The expanded menus provides customers with a wide selection of food outside of our regular meal kits. With an array of desserts, brunch & lunch items and ready-to-eat meals, there is something for everyone!

Please note that credits do not apply on items from our expanded menu.

To see a breakdown of your charges, head to Order History in your online account.
Enjoy your meals and happy cooking!

If you are a new customer and have a promo code, lucky you! Just follow the steps below to redeem it.

1. Head to this page.
2. Select the box size you would like to purchase and the number of servings and begin sign up.
3. At the delivery page, where your delivery address is entered, there will be a box in the right module to enter your promo code!
4. Enter your code in the box, press 'Apply', and the discount will be applied against the final cost.
5. Follow the steps to check out.
6. Check that the total has been updated and proceed to checkout.
   
   

If you're a current customer redeeming a code in your account. You can do so in your 'Account Settings'.

Don't forget to check the terms and conditions of your specific promo code.

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service. Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know by your deadline before your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you're redeeming a Gift Card, please visit our Gift Card page.

Give the perfect gift with a HelloFresh delivery. Share the joy of cooking with your friends and loved ones and treat them to a HelloFresh delivery for one week. Simply buy a gift card online and wish them Happy Cooking!

This is a one off delivery and no subscription is created. The gift box is available across all our plans.

Just follow these steps:

1. Click on the 'Gift Cards' link
2. Select the type of box you'd like to give
3. Choose the size of the box and the delivery date.
4. Add a special note
5. Complete the order, and we can either send you the voucher to print off and give to your friend, or you can select a date for us to send the voucher to your friend as an email!

*The recipient will be able to enter their own delivery and meal options when they redeem your special gift.

Purchasing a Gift Card for someone living outside Canada? You must purchase a gift card in the receiver's country for the gift to be valid.

We want to make sure the person receiving the gift card is in our delivery area. We’d hate for you to buy a gift for someone you love just to find out that they can’t receive a box.

If you're not familiar with the recipients delivery address, you can simply enter your own address. The recipient will be able to enter their own delivery and meal options when they redeem your special gift.

If you send a gift card and the recipeint is unable to redeem this, please contact us.

Absolutely - you'll be the most popular person at the next family reunion! HelloFresh makes a perfect gift for friends or family.

Our discounted first delivery promotion is an offer that we give our customers to spread the HelloFresh cheer. This promotion will be offered to you when you hit certain milestones in the HelloFresh family. You will also receive credit on your account for each discounted box you send and is then claimed!

Please note discounted boxes are for first-time customers only and the recipient will need to sign up for a HelloFresh subscription to redeem this offer. Rest assured, their first box will still be discounted and they can make adjustments to their account at any time. No commitment required!

Need HelloFresh on the go? You can also choose your meals using the HelloFresh app! Just follow these steps:

1. Log in to your account on the app.
2. Head to 'My Menu' at the bottom of the screen.
3. Select the delivery date you want to make changes to.
4. Select the meals you'd like in your box by ticking the minus on recipes you don't want that are already selected, or 'Add' for recipes you want to add, or plus if you want multiple of the same recipe.
5. Press 'Save' on the top right of the screen.
6. Don’t forget: the cut-off for your meal change can be found here.

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table. That's why we have made changing your box size as easy as possible no matter where you are.

1. Open the App and log into your account.
2. Go to 'My Menu' on the bottom of the screen.
3. Select the date you want to change the box size.
4. Click 'Manage Week', then 'Change box size'.
5. Make changes and click 'Confirm'
6. Don't forget: the cut-off for box size changes is 4 days before your next delivery.

First things first: check the entire contents of your box and then make sure that the item you are missing is not a pantry item. Pantry items are listed on your recipe card, and include things like oil and butter.

If you're missing a protein or dairy item, it may be playing hide and seek under the ice packs to stay cool!

If something is missing, our apologies! This definitely isn't acceptable. We understand how disappointing it can be to not have everything you need.

You can report missing items here or get in touch and we will look into it right away. It's important you let us know so we can make this right!

This is definitely not acceptable, and we apologize for the inconvenience. Please contact our Customer Care Team and we'll be sure to make this right.

If you have any photos handy of the error, please pass these along as well.

Everyone should be able to cook great meals at home and that’s why we’ve made it our mission to make dinnertime fun. Here's 5 reasons for "Why HelloFresh?"

1. We deliver everything straight to your door so you save on time and grocery shopping.
2. We source directly from suppliers so you get the freshest and best ingredients (plus a shortened supply chain is better for the environment).
3. We pre-portion ingredients so you can kiss food waste goodbye.
4. Our amazing culinary team curates all our recipes based on customer feedback.
5. You'll get to try plenty of new flavours and recipes each week! (Bonus: You'll definitely pick up some kitchen tips and tricks along the way)

Couldn't find information you were looking for ? Contact Us

The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While we source organic whenever possible, what we do concentrate on is what produce looks and tastes best. We also use many of the "Clean 15" ingredients in our boxes.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness.

Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen.

Oh no! Sounds like we had a kitchen mix-up. We're sorry to hear you didn't receive your recipe cards this week.

Don't worry - the recipes are available online, so you can view and even print them out. Go to the 'My Deliveries' page in your account to find what you are looking for, and select "Cook It" on the recipe.

Alternatively, download the HelloFresh app, which includes the full recipes plus a fantastic step by step option to walk you through the cooking process, complete with timers and voice control!

Sustainability is a top priority at HelloFresh.

One of the things we're most proud of at HelloFresh is how much we contribute to reducing food waste. By sending pre-portioned ingredients, we're helping Canadians throw out less! Did you know that 63% of the food Canadians throw away could have been eaten? HelloFresh cuts down on household food waste by 24% compared to grocery shopping for the same meal.

We're also working hard to find better ways of delivering our meal kits in a safe and sustainable way. You can find more information on HelloFresh's commitment to sustainability here.

Once you have ordered your box, you can go into your account and choose the recipes that make your jaw drop every week. You can choose meals up to 4 weeks in advance! To update your meals, just follow these simple steps:

1. Log in to your account
2. Head to 'My Deliveries' on the left-hand side of the page.
3. Click the arrows next to the dates to advance to future weeks.
4. Select the meals you'd like in your box by clicking the negative or plus button.
5. Click 'Continue to our expanded menu' and select any extra market items you may like.
6. Select 'Confirm Order' to save your selection.

#FreshTip: Don’t forget that the cut-off for your meal changes is __specific to your deadline.

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. Please note, it can take up to 24 hours for a gift card to be delivered if you choose a card to be sent immediately.

Pro Tip: Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.