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Frequently Asked Questions

About Hellofresh

What is HelloFresh?

HelloFresh is a meal kit delivery service! We plan, prep, shop, and deliver fresh ingredients straight to your door. All that's left for you to do is cook. So sit back, relax and let HelloFresh take care of the time-old question of "What's for dinner?"

Why HelloFresh?

Everyone should be able to cook great meals at home and that’s why we’ve made it our mission to make dinnertime fun. Here's 5 reasons for "Why HelloFresh?"

  1. We deliver everything straight to your door so you save on time and grocery shopping.
  2. We source directly from suppliers so you get the freshest and best ingredients (plus a shortened supply chain is better for the environment).
  3. We pre-portion ingredients so you can kiss food waste goodbye.
  4. Our amazing culinary team curates all our recipes based on customer feedback.
  5. You'll get to try plenty of new flavours and recipes each week! (Bonus: You'll definitely pick up some kitchen tips and tricks along the way)

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Is Chefs Plate associated with HelloFresh?

Yes, Chefs Plate is a division of HelloFresh in Canada! We are proud to serve Canadians through both HelloFresh and Chefs Plate.

If you are a Chefs Plate customer, the payment reference for your orders may show as HelloFresh, depending on your finacial institution. If you have any further questions or would like some more information about this, please don't hesitate to contact us at 1 855-272-7002.

Is HelloFresh a subscription service?

Yes! We run a flexible subscription service so you can customize it to what best suits your lifestyle, with the option to skip weeks whenever you want.

All you have to remember to is to make any changes to your account before the weekly deadline; 11:59PM PST, 4 days before your delivery.

What is a flexible subscription?

With a HelloFresh's flexible subscription, you will receive a box of fresh ingredients and delicious recipes every week. If you wish to skip a week of your subscription, you have until 11:59pm PST 4 days before your next delivery to update your delivery schedule in your HelloFresh account.

Please read our terms and conditions for further details.

Is there a minimum subscription length?

Nope! There's no minimum term for any of our subscriptions.

Just make sure to make any changes to your account before the deadline, 11:59PM PST 4 days before your delivery

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