Our Plans

Frequently Asked Questions

Using the HelloFresh app

How do I swap meals on the app?

Need HelloFresh on the go? You can also choose your meals using the HelloFresh app! Just follow these steps:

  1. Log in to your account on the app.
  2. Head to 'My Menu' at the bottom of the screen.
  3. Select the delivery date you want to make changes to.
  4. Select the meals you'd like in your box by ticking the minus on recipes you don't want that are already selected, or 'Add' for recipes you want to add, or plus if you want multiple of the same recipe.
  5. Press 'Save' on the top right of the screen.
  6. Don’t forget: the cut-off for your meal change can be found here.

How do I skip deliveries on the app?

Need to skip a week on the go? You can do this on the HelloFresh app. Just follow these steps:

  1. Open the App and log into your account.
  2. Go to 'My Menu' on the bottom of the screen.
  3. Select the date you want to skip.
  4. Click 'Edit Delivery', then 'Skip this week'.
  5. Please give us feedback why you are skipping.
  6. Don't forget: you must skip the week on or before your deadline for this delivery.

How do I update my personal details on the app?

If for any reason you need to change your personal details such as your email address or password, it's easy to do from the app.

  1. Login to your HelloFresh account.
  2. Select 'Settings' on the bottom right of the screen.
  3. Click onto 'Personal Info'.
  4. Select 'Edit' on the top right and you can change your name or email address or click on 'Change Password' if you need to update that.
  5. Once you've made the changes you need and press 'Done'.

How do I change my box size on the app?

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table. That's why we have made changing your box size as easy as possible no matter where you are.

  1. Open the App and log into your account.
  2. Go to 'My Menu' on the bottom of the screen.
  3. Select the date you want to change the box size.
  4. Click 'Manage Week', then 'Change box size'.
  5. Make changes and click 'Confirm'
  6. Don't forget: the cut-off for box size changes is 4 days before your next delivery.

How do I update my delivery address on the app?

To change your delivery address on the app please follow these simple steps:

  1. Login to your HelloFresh account.
  2. Select 'Settings' on the bottom right of the screen.
  3. Click onto 'Edit' next to 'Plan Settings' and pick the plan you want to adjust. If you have multiple plans, you'll need to adjust them individually.
  4. Select 'Address' and you can change your delivery address.
  5. Don't forget to press 'Save'!

Voilà! It's that easy!

Just make sure any changes are made on your account before your deadline.

Can I cancel or reactivate my subscription on the app?

If you want to cancel or reactivate your subscription with us, you will need to log into your account on our website or contact our Customer Care team.

Couldn't find the information you were looking for ? Contact Us

Contact Us