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Frequently Asked Questions

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Sustainability and Recycling

Can I recycle my packaging?

Absolutely! We are delighted that you have taken the initiative to recycle. Our boxes are 100% recyclable so we recommend putting all cardboard and paper items out with your household recycling.

Our kit bags are made from compostable materials - just remember to remove the sticker from the bag before placing them into your green bin.

Composting varies across Canada, so we recommend checking with your municipality for any city-specific regulations.

What are you doing to reduce waste?

Sustainability is a top priority at HelloFresh.

One of the things we're most proud of at HelloFresh is how much we contribute to reducing food waste. By sending pre-portioned ingredients, we're helping Canadians throw out less! Did you know that 63% of the food Canadians throw away could have been eaten? HelloFresh cuts down on household food waste by 24% compared to grocery shopping for the same meal.

We're also working hard to find better ways of delivering our meal kits in a safe and sustainable way. You can find more information on HelloFresh's commitment to sustainability here.

What can I do with my ice packs ?

We send 100% water ice packs in our boxes to ensure optimum freshness for your food! You can either reuse your ice packs or let them melt and pour the water down the drain. Please check your local municipality's recycling regulations to determine if the ice pack plastic can be recycled in your city.

What is the recycling "flexible plastics take-back" program and why are we doing it?

This program lets you return your used flexible plastic packaging - like pouches and film - so it can be recycled through our partnership with TerraCycle. We’re doing this to keep hard-to-recycle materials out of landfills, reduce waste, and give our packaging a new life.

Who can participate and how can I sign up?

All of our customers are welcome to join the program. Whether you shop with us regularly or just as needed, you are eligible to return your qualifying packaging after you opt in.

Does it cost anything to participate?

Nope! There is absolutely no cost to you to join or return materials. Just collect your flexible plastics and return using the instructions provided. HelloFresh is covering the full cost to make sustainability easy for you.

Which flexible plastics are accepted, and what isn’t accepted?

We accept most flexible plastics, including pouches, film and wraps from HelloFresh meal kits. Items not accepted include rigid plastics, paper, glass, metal, organics, or anything that isn’t flexible plastic packaging.

How do I return my materials?

Simply collect your accepted flexible plastics at home, make sure they are emptied, and return them through Purolator drop-off points (or via mail-back if available in your region). We’ll take care of the rest and ensure your materials are sent to TerraCycle for recycling.

What does TerraCycle do with the collected plastics, and are they actually recycled?

Yes, your materials are recycled. TerraCycle sorts and processes the plastics into usable raw materials that can be turned into new products like watering cans, garden beds and more!

Why can I only request one envelope per box?

To keep our program cost-effective and environmentally responsible, we limit each order to one envelope. This limit is part of our program's design to reduce unnecessary packaging. As this is a new sustainability initiative, we are constantly learning and evaluating the volume capacity to ensure it is the most sustainable approach. We appreciate any feedback you can share on this new program!