Our Plans

Frequently Asked Questions

Recipes and Ingredients

Can I pick the recipes I want?

Absolutely!

You’ll be able to choose from over 35 recipes from the weekly menu, including 6 vegetarian recipes showcasing vegetables and plant-based proteins. Plus, you’ll be able to round out your weekly meal plan with additional tasty options for brunch, lunch, dessert, sides and more. Check out upcoming recipes and more meal options here

How long do I need to cook a HelloFresh recipe?

This will depend on the recipe, but we know you're busy so we try and keep the cook times as short as possible. Most of our recipes take 30 minutes or less! Some of our recipes will take a bit longer and we even have some 20-minute recipes.

If you've got the time and you like those potatoes extra crispy, there's no harm in leaving them in the oven a little bit longer!

Which recipe should I cook first?

Whichever recipe you're craving the most! It's totally up to you.

If we have any recipes that we recommend you eat earlier or by a certain date, we'll be sure to indicate this on the bag through our Best Before Date.

Where do I find the best before dates for my kits and ingredients?

The label on your meal kit bag indicates the best before date of your kit. The best before date on the kit bag is reflective of the ingredient for the kit with the shortest shelf life.

For individual expanded menu items that are not packed in a meal kit bag, check the weekly best before date card in your box.

What kitchen tools should I have at home?

We like to keep things simple, so we will do our best to limit utensils to the basics. We're pretty sure you'll have all the things you need in your kitchen. Where possible, we provide an alternative so you can still create our delicious recipes even if you don't have some of the required equipment

If you prefer a list, here are some of our recommended items for a well-stocked kitchen:

  • Sharp Knives
  • Vegetable Peeler
  • Tongs
  • Box Grater & Zester
  • Measuring Cups & Spoons
  • Wooden Spoons, Spatulas & Whisk
  • Frying Pans
  • Pots
  • Baking Trays
  • Cutting Board
  • Mixing Bowls
  • Strainer
  • Aluminum Foil
  • Parchment Paper

Which ingredients should I have at home?

We assume you have a bit of a pantry, but we keep it pretty basic.

Some ingredients we recommend keeping hand:

  • Butter
  • Milk
  • Oil
  • Pepper
  • Salt
  • Sugar

How do I keep my groceries fresh?

Our products arrive to us incredibly fresh from the markets and our suppliers, and should always stay fresh for the course of the week. We recommend popping your kits into your fridge as soon as possible after receiving your box. Don't forget your meats and other proteins that may be hiding with your icepacks!

If we have any special suggestions to keep your ingredients fresh longer, we'll be sure to indicate this in your box or on the kit bags.

Where do you source your ingredients?

Here at HelloFresh, we pride ourselves on providing our customers with fresh, high-quality ingredients. We work with suppliers all across Canada and source local ingredients wherever possible.

I have allergies or special dietary requirements. What should I do?

We don't currently have specific boxes for dietary requirements and allergies at the moment, but don't worry it's on our radar! In the meantime, we always list ingredients and nutritional information 4 weeks in advance so you can make meal selections that work best for your dietary needs. Our boxes have multiple meal swap options.

We do have a lot of customers with strict dietary requirements who still use us and substitute certain ingredients from their own cupboard to cater for their particular needs. It's pretty easy to do as we send you all of the ingredients portioned out so that you can easily remove something from the recipe and put in what you need.

Please keep in mind, depending on the severity and nature of your allergy we may not be able to recommend HelloFresh. At the moment we, unfortunately, cannot guarantee our ingredients are free from cross-contamination.

Are your ingredients organic?

The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While we source organic whenever possible, what we do concentrate on is what produce looks and tastes best. We also use many of the "Clean 15" ingredients in our boxes.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness.

Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen.

Do you have Keto, Paleo, Gluten-Free, Halal, Kosher options?

We don't currently have specific boxes for dietary requirements at the moment, but don't worry it's on our radar! In fact, you may find many of our meals will meet your dietary specifications.

We always list ingredients and nutritional information 4 weeks in advance so you can make meal selections that work best for your dietary needs. You can easily swap any meal in your box before your weekly deadline but we do recommend checking out all our upcoming menus to see if HelloFresh can meet your dietary needs.

We do have a lot of customers with strict dietary requirements who still enjoy HelloFresh and substitute certain ingredients from their own cupboard to cater for their particular needs. It's pretty easy to do as we send you all of the ingredients portioned out so that you can easily remove something from the recipe and put in what you need.

How does the food stay fresh in transit?

All of our boxes contain an insulated liner and ice packs to keep your food fresh until you get home the night of delivery! Just pop your kits in the fridge as soon as you can.

Do you have a Vegan plan?

We currently don't have a vegan plan, but we recommend checking out our Veggie recipes and see if you can make small substitutions at home that work for your dietary needs.

We do have a lot of vegan customers who still enjoy HelloFresh and substitute certain ingredients from their own cupboard to cater for their particular needs. It's pretty easy to do as we send you all of the ingredients portioned out so that you can easily remove something from the recipe and put in what you need.

Where can I find past recipes?

Do you have a favorite go to HelloFresh recipe or maybe want to impress some friends?

Then head to our Recipe Archive where you can download our delicious recipes. We keep all our recipes stored on our website, so they're there if you ever want to try any of them out. Click here to access our past recipes.

Do you provide nutritional values for your recipes?

HelloFresh meals are designed to fit your needs and help you stay on track of your nutritional goals. Our recipes include information on allergens and the amount of calories, carbohydrate, protein and saturated fat in each meal, which you can find printed on the recipe card, alongside the recipes online, and on the HelloFresh app.

You will also find nutritional values on the kit bag label, however, these will differ to those on the website/app. The values on the kit label are for the uncooked ingredients in the bag, whereas the values on the website/app are for the meal once cooked.

I didn't receive the recipe cards. What do I do?

Oh no! Sounds like we had a kitchen mix-up. We're sorry to hear you didn't receive your recipe cards this week.

Don't worry - the recipes are available online, so you can view and even print them out. Go to the 'My Deliveries' page in your account to find what you are looking for, and select "Cook It" on the recipe.

Alternatively, download the HelloFresh app, which includes the full recipes plus a fantastic step by step option to walk you through the cooking process, complete with timers and voice control!

How can I give recipe feedback?

We love hearing your feedback! In fact, did you know we base ALL our recipes based on customer feedback?

Each week we send an email asking you to rate your recipes from the previous week. The email will link you to our website where you can give each recipe a score and provide any additional feedback. Alternatively, you can rate your recipes through the HelloFresh app.

Having trouble with specific ingredients in your recipes? We'd love to help!

Can I customize my meals or make substitutions?

Yes! We understand that you might want to modify a meal to suit your preferences, and our customization option is available for select recipes. This feature gives you the flexibility to tailor the recipe to your tastes by substituting specific ingredients — like swapping turkey for ground beef, for example. If you have a picky eater in your household, this option makes it easier to please their palate! To customize your meal, simply look for the “Custom Recipe” label on our weekly menu, click the “customize this meal” icon, and choose your ingredient swap.

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