Frequently Asked Questions

Our Boxes

What's in the box?

You'll receive easy-to-follow recipe cards with step-by-step instructions and all the pre-measured ingredients you need to make each meal.

The only thing you'll need on-hand are a few pantry staples such as olive oil, butter, milk, sugar, salt and pepper.

What meals will be in my box?

Can't wait to see what's going to arrive in your next box? We understand - we get excited too!

Just log into your account and click on 'My Deliveries' to see what's arriving and check out next week using the arrows at the top of the page. Remember you can change your meal selection as many times as you like, up until your order dealdline (11.59PM PST, 4 days before your delivery day).

Not a customer yet? You can see all our upcoming recipes here.

How do I order a box?

We are so excited for you to become a part of the HelloFresh family and it's really easy to get started. Here are instructions on how to place your HelloFresh order:

  1. Jump onto our website, click on the 'Our Plans' tab and select how many people you'll be cooking for.
  2. Choose how many recipes you would like to receive then click 'Select This Plan'(Check out our upcoming menus if you need a little help deciding).
  3. In the checkout page, you can follow the prompts to enter your details to place the order and create your account – this includes your delivery day and time.
  4. Finally, you will need to fill out your payment details and make sure you read and agree to our Terms and Conditions before hitting 'Place your order'.
  5. Look out for your order confirmation and the email on how to manage your account.

And you're done! Welcome to the #FreshFam!

I have more than four people in my family. Do you have a plan for me?

Absolutely! Our biggest box currently has 4 portions but you can always order a second box to have enough portions for everyone to enjoy our delicious recipes.

In order to order multiple boxes, you'll need to place each order separately. Don't worry though, as long as you use the same login credentials with each order you'll be able to manage both subscriptions in your HelloFresh account.

Do you have a vegetarian plan?

Yes! Our Veggie Recipes is packed with plant-based proteins and veggies- galore!

The Veggie Plan contains no meat or fish. If you like to enjoy seafood or meat occasionally, we recommend our Meat & Veggies Plan! There will be at least 4 vegetarian options available each week in the Meat & Veggies Plan.

Do you offer boxes for one?

Our smallest plan currently feeds 2 people. We have many single-person households as customers who choose a 3-meal plan for 2 people, and gain eternal popularity with their friends or have amazing leftovers for lunch!

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