Frequently Asked Questions

My Payments

How much will I be charged each week?

Pricing is dependent on the type of box you order each week. Take a look at all our pricing options here.

Why can I see multiple charges from HelloFresh?

An additional charge means you may have selected one of our meal upgrades, customized a recipe or added items from our expanded menu to your delivery this week!

Meal upgrades, customizations and items from our expanded menu are charged additionally to your regular weekly box. Please see below to understand each type of surcharge.

Special: Our Gourmet Meals let our customers choose to upgrade to recipes that include more premium cuts of protein and exotic ingredients. They are perfect for any night you feel like a restaurant quality meal without any extra effort.

Custom Recipes: Would you prefer turkey rather than pork? No problem, our custom recipes give customers the chance to modify their meal to suit them. Just keep an eye out for the Custom Recipe sign!

Items from our Expanded Menu: The expanded menus provides customers with a wide selection of food outside of our regular meal kits. With an array of desserts, brunch & lunch items and ready-to-eat meals, there is something for everyone!

Please note that credits do not apply on items from our expanded menu.

To see a breakdown of your charges, head to Order History in your online account.
Enjoy your meals and happy cooking!

How do I update my payment information?

Changing your payment details is quick and easy through our secure login area.

On the website just follow these steps:

  1. Log in to your HelloFresh account.
  2. Click on 'Account Settings' under your name at the top right-hand side of the page.
  3. Head to 'Plan Settings' and click on 'Manage' for the subscription you want to change. If you have multiple plans, you'll need to adjust them individually.
  4. Scroll down to 'Payment method'.
  5. Select 'Change Payment Method'.
  6. Add your payment information.
  7. Click 'Save'!

When will I be charged each week?

For all orders, these will be charged just after your meal choice deadline, as shown in the chart below. Please allow a few days for charges to appear in your account. If a charge does not go through, you will receive an email with next steps from our Billing team.


Can I see my order history?

Yes you can! If you want to check your previous orders or get an invoice, you can easily do so from your account online.

Just follow these steps:

  1. Log in to your HelloFresh account.
  2. Select 'Account Settings' under your name on the right-hand side of the screen.
  3. Head to 'Orders History' and there you can view all your previous orders and how much you were charged.
  4. If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you. If you are having trouble receiving your invoice, please contact us.

How can I see credits on my account?

To see the credit available on your account, click on your name at the top of the page and then click 'Account Settings'. Credit will be displayed in the 'Account Info' section, under 'Your credit'.

Note that this will not show any discount codes, just credit.

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