How To Manage Your Account

We have made the account management process as easy as possible. To make changes to your account, simply log in with your username and password and head to 'Home.'

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To guarantee the highest quality produce, we need a little time to plan ahead. This is why we ask you to let us know what you would like by the Wednesday before for delivery Tuesday-Wednesday.

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*The cut-off for any pauses, order restarts, address and box type changes made online is 11:59PM EST on Wednesday before Tuesday-Wednesday deliveries. Emails need to reach us by Wednesday 7pm.
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All successful changes will be confirmed by email

Note: Fortnightly subscriptions always run from your original start date and it is not possible for you to change this pattern through the website. For more flexibility with your subscription, move to a weekly subscription and pause the weeks that you do not wish to receive a delivery. Changes will only take affect after your first delivery, so if you need to make a change to your first box, simply get in touch with us to make the change for you. Call 1-855-272-7002 or email hello@hellofresh.ca