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How do I redeem my Gift Card?

Get ready to have so much fun in the kitchen! But first, follow the instructions in the email notification. Alternatively, do the following:

  1. Head to HelloFresh.ca.
  2. Click 'Gift Cards'.
  3. Click 'Redeem Gift' and follow the prompts to order your box.

If you are already a HelloFresh customer, you can add your gift card on your account with these steps:

  1. Log in to your account and go to Account Settings
  2. From the menu bar, select Gifts and discount codes
  3. Submit the code from the gift card and click Enter code. Your gift card is now applied!
My promo code isn't working. What do I do?

Oh dear, we are sorry that your discount code isn't working. If your promo code isn't working, here are a few simple things you can check first:

  1. Make sure that your code is not expired.
  2. Make sure that you're entering the code correctly with no extra spaces.
  3. Check that the code is valid for the product you selected. (Some codes may exclude certain box sizes.)
  4. Double check the Terms and Conditions of the promo code. (Some codes are only valid for first-time customers or are limited to one per household.)
  5. Make sure you're redeeming it in the right place. Promo codes for new customers should be redeemed here. Current customers can redeem their codes in your 'Account Settings.'
  6. Make sure you're not trying to redeem a Gift Card. If you have a Gift Card you can redeem it here.

If all the above do not help, our Customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out to them!

When will the person I am sending a gift card to receive it?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. Please note, it can take up to 24 hours for a gift card to be delivered if you choose a card to be sent immediately.

Pro Tip: Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card.

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