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Frequently Asked Questions

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I have more than 6 people in my family. Do you have a plan for me?

Absolutely! Our biggest box currently has 6 portions but you can always order a second box to have enough portions for everyone to enjoy our delicious recipes.

In order to order multiple boxes, you'll need to place each order separately. Don't worry though, as long as you use the same login credentials with each order you'll be able to manage both subscriptions in your HelloFresh account.

How do I change my first order?
When creating your account, you can select which date you would like to receive your first order. You can make any changes to your box on your account, as long as this is before your order deadline. The deadline to make changes to your first order - and any future orders - will be 11:59PM PST, 4 days prior to your delivery date.
How do I swap/choose my meals ?

Once you have ordered your box, you can go into your account and choose the recipes that make your jaw drop every week. You can choose meals up to 4 weeks in advance! To update your meals, just follow these simple steps:

  1. Log in to your account
  2. Head to 'My Deliveries' on the left-hand side of the page.
  3. Click the arrows next to the dates to advance to future weeks.
  4. Select the meals you'd like in your box by clicking the negative or plus button.
  5. Click 'Continue to our expanded menu' and select any extra market items you may like.
  6. Select 'Confirm Order' to save your selection.

FreshTip: Don’t forget that the cut-off for your meal changes is specific to your deadline.

Can I see my order history?

Yes you can! If you want to check your previous orders or get an invoice, you can easily do so from your account online.

Just follow these steps:

  1. Log in to your HelloFresh account.
  2. Select 'Account Settings' under your name on the right-hand side of the screen.
  3. Head to 'Orders History' and there you can view all your previous orders and how much you were charged.
  4. If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you. If you are having trouble receiving your invoice, please contact us.

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