
Frequently Asked Questions
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Is Chefs Plate associated with HelloFresh?
Yes, Chefs Plate is a division of HelloFresh in Canada! We are proud to serve Canadians through both HelloFresh and Chefs Plate.
If you are a Chefs Plate customer, the payment reference for your orders may show as HelloFresh, depending on your finacial institution. If you have any further questions or would like some more information about this, please don't hesitate to contact us at 1 855-272-7002.
How do I swap meals on the app?
Need HelloFresh on the go? You can also choose your meals using the HelloFresh app! Just follow these steps:
- Log in to your account on the app.
- Head to 'My Menu' at the bottom of the screen.
- Select the delivery date you want to make changes to.
- Select the meals you'd like in your box by ticking the minus on recipes you don't want that are already selected, or 'Add' for recipes you want to add, or plus if you want multiple of the same recipe.
- Press 'Save' on the top right of the screen.
- Don’t forget: the cut-off for your meal change can be found here.