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Find out the answers to the most frequently asked questions about our meal kits | HelloFresh phone number, delivery, subscription, ingredients, account, payment.

HelloFresh FAQs | Your most frequently asked questions

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Get Up To 20 Free Meals + Free Sides for Life

Frequently Asked Questions

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Flexibility week by week

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Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

My Past Deliveries

Your upcoming recipes will appear here in a few days. Come back and tell us what you thought.

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Past Deliveries

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Flexibility to plan your weeks

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We’ve boosted your referral rewards for a limited time! Share invites by 1/31 and earn increased rewards for every friend who joins. Help friends get cooking with FREE meals, and we’ll treat you to our biggest bonus of the season.

New Year, Bigger Rewards

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Give friends a free week of meals including free shipping. Hurry, freebies are limited and expire soon!

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Celebrate, support, or simply show you care. Send a fresh box or a gift card to someone special.

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How does the referral work

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Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Share free boxes with friends.

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Make someone's week easier!

Share that home-cooked feeling

Hey, I thought you might like this!

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Send your invite

They pick their meals

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They cook and enjoy

From share to serve

How it works

Send an invite and let them enjoy a free box, delivered to their door. As a thank you, you'll get ${{creditForCustomer}} off as soon as they place their order.

Give them a taste – it's on us.

Keep an eye on your email for ${{creditForCustomer}} credit once your friend signs up successfully.

Une fois que vos amis auront accepté vos invitations, votre crédit passera de « en attente » à « reçu ». Ce montant correspond au total des crédits que vous avez reçus, et non à votre solde restant.

Send a discount

Ask your friend to scan this QR code.

Share in person

Plus, you’ll get ${{creditForCustomer}} off your next order when they claim it.

They’ll sign up to get it, with no pressure to stay.

Send a friend a free box

Send friends a delicious discount and get {{creditForCustomer}} when they sign up!

Share free meals, get {{creditForCustomer}}

You also might be interested in

Manage your deliveries from anywhere, anytime.

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Choose your meals, manage your plan and view your recipes in our app.

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Need meal kits for a large group?
Looking to purchase gift cards in bulk? Check out our corporate partnerships page to request a quote.

Corporate sales and partnerships

Do I have to receive my box immediately after I redeem my gift?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

When will the person I am sending a gift card to receive it?

Nope! The gift card recipient does not have to have a HelloFresh subscription in order to redeem. If you are purchasing a gift card, we only ask you to log in or create an account so we can send you an order confirmation, but this will not result in a subscription. 

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

We don’t yet support buying multiple cards on the same order but you can go through the purchasing process several times without having to create a new account.

Can I purchase more than one gift card?

Yes, you will receive an email confirmation after purchasing a gift card. If you picked the ‘Print at Home’ option, this email will also include a printable card for you to download and give to the recipient. If the recipient(s) do not receive the email confirmation, we suggest they check their spam folders.

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

If you have credit left on your account, it will automatically apply to your next delivery(ies) when you start a weekly subscription. Don’t worry, you can stop the subscription at any time! Go to Our Plans, select plan preferences and complete checkout. The credit left from your gift will automatically be applied.

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

Still have questions?

Do gift card purchases automatically result in the creation of a subscription?

What is my credit card information needed for if I’m just redeeming a gift?

Recipients can use your gift towards any meal plan and recipes of their choice.

How much would you like to gift?

When would you like us to send the email?

Add a personal message

Who should we send it to?

Buy a gift card

Looking for corporate sales or partnerships?

Redeem it now to get fresh and delicious meals sent your way!

Take the stress out of dinner with pre-planned meals and pre-measured ingredients

Meals made easy

Choose from over 25 delicious recipes designed by chefs and nutritionists

The freshest of flavors

Set your schedule

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Pause or cancel anytime

No commitments

We’ll show you the best of our full menu, sorted by popularity every week.

Picky-eater approved recipes with meat, fish, and seasonal produce. Includes 20 Minute Meal options.

These delicious meals are a healthier option, with under 650 calories per serving and low carb options.

Our Pescatarian preference features a combo of veggie and seafood meals.

Whip up a low-effort meal that's big on flavor and ready in a flash.

Vegan and vegetarian recipes with fresh, seasonal ingredients.

Get cooking with our widest variety of meat, fish, and seasonal produce.

You’ll receive kid-tested recipes that make quick, easy-to-cook meals everyone will love.

Mix up your week with a delicious combination of vegetarian and meat recipes.

Feel great with tasty carb-smart options containing less than 50g of carbs per serving

Feel great from the inside out with our wholesome, delicious recipes all under 600 calories per serving. 

Wholesome and delicious meals that go easy on the carbs

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Select from the categories below. You can always change them later!

Enjoy meals packed with protein and flavour

Cut down on prep, cooking, and cleanup time with tasty, no-fuss meals.

Whip up a meal with little time or effort and get the same delicious flavour.

100% vegetarian recipes with fresh, seasonal ingredients 

2. Customize your plan size

We'll show the recipes you like first, but you'll always have access to the full menu every week!

Frequently Asked Questions

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About Hellofresh

Our Boxes

Recipes and Ingredients

Sustainability and Recycling

My Account

My Payments

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My Delivery

Using the HelloFresh app

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