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Frequently Asked Questions

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How do I redeem my promo code?

If you are a new customer and have a promo code, lucky you! Just follow the steps below to redeem it.

  1. Head to this page.
  2. Select the box size you would like to purchase and the number of servings and begin sign up.
  3. At the delivery page, where your delivery address is entered, there will be a box in the right module to enter your promo code!
  4. Enter your code in the box, press 'Apply', and the discount will be applied against the final cost.
  5. Follow the steps to check out.
  6. Check that the total has been updated and proceed to checkout.

If you're a current customer redeeming a code in your account. You can do so in your 'Account Settings'.

Don't forget to check the terms and conditions of your specific promo code.

My promo code isn't working. What do I do?

Oh dear, we are sorry that your discount code isn't working. If your promo code isn't working, here are a few simple things you can check first:

  1. Make sure that your code is not expired.
  2. Make sure that you're entering the code correctly with no extra spaces.
  3. Check that the code is valid for the product you selected. (Some codes may exclude certain box sizes.)
  4. Double check the Terms and Conditions of the promo code. (Some codes are only valid for first-time customers or are limited to one per household.)
  5. Make sure you're redeeming it in the right place. Promo codes for new customers should be redeemed here. Current customers can redeem their codes in your 'Account Settings.'
  6. Make sure you're not trying to redeem a Gift Card. If you have a Gift Card you can redeem it here.

If all the above do not help, our Customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out to them!

I have a promo code for a free box. Why are you charging me $1?

The $1 you may see at checkout is simply an authorization charge to verify the validity of the payment method you are using.

Rest assured, however, that free means free, so this dollar will be returned to you after your order has been processed.

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