With a HelloFresh's flexible subscription, you will receive a box of fresh ingredients and delicious recipes every week. If you wish to skip a week of your subscription, you have until 11:59pm PST 4 days before your next delivery to update your delivery schedule in your HelloFresh account.

Please read our terms and conditions for further details.

Absolutely! Our biggest box currently has 6 portions but you can always order a second box to have enough portions for everyone to enjoy our delicious recipes.

In order to order multiple boxes, you'll need to place each order separately. Don't worry though, as long as you use the same login credentials with each order you'll be able to manage both subscriptions in your HelloFresh account.

To change your delivery address online, please follow these simple steps:

1. Log in to your HelloFresh account.
2. Click on 'Account Settings' under your name at the top right-hand side of the page.
3. Head to 'Plan Settings' and click on 'Manage' for the subscription you want to change. If you have multiple plans, you'll need to adjust them individually.
4. Scroll down to 'Delivery'.
5. Click on 'Edit' next to 'Delivery Address'.
6. Make your address change and press 'Save'.
7. Make sure to make any address changes by your specific deadline.

Voila! It's that easy!

Changing your payment details is quick and easy through our secure login area. On the website just follow these steps:

1. Log in to your HelloFresh account.
2. Click on 'Account Settings' under your name at the top right-hand side of the page.
3. Head to 'Payment Methods' and click on 'Change Payment Method' for the subscription you want to change.
4. Slick 'Save'!

We know things change and you may decide to choose a different delivery day. Changing your delivery day is easy. Just follow these simple steps:

1. Log in to your HelloFresh account.
2. Select 'Account Settings' on the right-hand side of the screen, under your name.
3. Head to 'Plan Settings' and click 'Manage'.
4. Scroll down to 'Delivery', click 'Edit'
5. Select a delivery day that is available to you and click 'Save'
6. Make sure to make any address changes by your specific deadline.

If for any reason you need to change your personal details such as your email address or password, it's super easy to do:

1. Log in to your HelloFresh account.
2. Click on 'Account Settings' under your name at the top right-hand side of the page.
3. Head to 'Account Info' and click on 'Edit' for the field you need to change.
4. Don't forget to press 'Save'!

You can easily update your password, simply click here. There can be a few reasons why you're unable to reset your password:

Reset password link is going to Spam

Check your Spam to see if the email password reset is hanging out there instead of your inbox.

There's an issue with the browser

Try clearing the cookies and cache of your browser as this sometimes prevents the email from being sent. We always suggest using Chrome or FireFox to manage your HelloFresh account.

Incorrect Email address

Check your inbox to see if you have received any emails regarding your order, if not, this could mean your email address was entered incorrectly. If you think this is the case, contact Customer Care here.

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table. That's why we have made changing your box type as easy as possible.

On the website just follow these steps:

1. Log in to your HelloFresh account.
2. Head to 'My Deliveries' on the left-hand side of the page.
3. Click 'Edit Delivery' then 'Change box size'
4. Choose your new box size and press 'Confirm'.
5. Make sure to make any address changes before your specific deadline.

So that you can sit back, relax and not worry about what meals are coming, you have the option to add a meal preference to your account. You can select one from the following preferences:

• Meat & Veggies
• Quick & Easy
• Veggie
• Family
• Pescatarian
• Flexitarian
• High Protien
• Calorie Smart
• Carb Smart
• No Beef Meals
• No Seafood Meals
• No Fish Meals
• No Shellfish Meals
• No Pork Meals

To add a meal preference to your account, just follow these simple steps:

1. Login to your HelloFresh account
2. Select 'Account Settings' and go to Plan Settings.
3. Click the Menu Preferences dropdown menu to browse the preference types
4. Select your preference and click save.
5. If you had selected recipes before adding your meal preference, you might need to re-select your meals after! QUICK NOTE! You can still swap your meals if you have a meal preference applied.

That's the best thing about a HelloFresh subscription - you can customize your deliveries to suit your needs. If you're travelling or would just like to skip a delivery (or two) for any reason, follow these easy steps. On the website just follow these steps:

1. Log in to your HelloFresh account.
2. Head to 'My Deliveries' on the left-hand side of the page.
3. Click 'Edit Delivery' then 'Skip this week'
4. Make sure to make any changes by your deadline.

We're sorry to see you go! Keep in mind that you can always skip a delivery if you need to take a break for a week or two.

Cancelling your subscription is easy, you just need to go to follow these steps:

1. Log in to your HelloFresh account on our website.
2. Click on your name at the top of the page, select Account Settings'.
3. Scroll down to the 'Status' section and click on 'Cancel Plan' on the left-hand side.
4. We'd appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
5. You will receive an email confirming your cancellation, please retain this for future reference.

We are so happy to hear you're coming back to HelloFresh! To reactivate your subscription, just go to your online account, select the subscription you wish to reactivate and select the ‘Reactivate now’ button.

Once you've reactivated, please update your payment and shipping details in your account to ensure we are sending your box to the correct address. Congrats! You're about to be unstoppable in the kitchen!

You can also reactivate your subscription via the HelloFresh app:

1. Login to your HelloFresh account on the app.
2. Click 'My menu' at the bottom.
3. Select 'Reactivate now' next to the subscription you want to restart.

Changing your payment details is quick and easy through our secure login area.

On the website just follow these steps:

1. Log in to your HelloFresh account.
2. Click on 'Account Settings' under your name at the top right-hand side of the page.
3. Head to 'Plan Settings' and click on 'Manage' for the subscription you want to change. If you have multiple plans, you'll need to adjust them individually.
4. Scroll down to 'Payment method'.
5. Select 'Change Payment Method'.
6. Add your payment information.
7. Click 'Save'!

Yes you can! If you want to check your previous orders or get an invoice, you can easily do so from your account online.

Just follow these steps:

1. Log in to your HelloFresh account.
2. Select 'Account Settings' under your name on the right-hand side of the screen.
3. Head to 'Orders History' and there you can view all your previous orders and how much you were charged.
4. If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you. If you are having trouble receiving your invoice, please contact us.

If for any reason you need to change your personal details such as your email address or password, it's easy to do from the app.

1. Login to your HelloFresh account.
2. Select 'Settings' on the bottom right of the screen.
3. Click onto 'Personal Info'.
4. Select 'Edit' on the top right and you can change your name or email address or click on 'Change Password' if you need to update that.
5. Once you've made the changes you need and press 'Done'.

To change your delivery address on the app please follow these simple steps:

1. Login to your HelloFresh account.
2. Select 'Settings' on the bottom right of the screen.
3. Click onto 'Edit' next to 'Plan Settings' and pick the plan you want to adjust. If you have multiple plans, you'll need to adjust them individually.
4. Select 'Address' and you can change your delivery address.
5. Don't forget to press 'Save'!

Voilà! It's that easy!

Just make sure any changes are made on your account before your deadline.

The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While we source organic whenever possible, what we do concentrate on is what produce looks and tastes best. We also use many of the "Clean 15" ingredients in our boxes.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness.

Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen.

At HelloFresh, we take customer privacy and anti-spam legislation very seriously.

To stop receiving unaddressed mail, please follow the instructions from Canada Post.

https://www.canadapost-postescanada.ca/cpc/en/personal/receiving/consumers-choice.page

To stop receiving addressed mail, opt out at the following link: https://cloud.link.hellofresh.com/nomail?c=CAen

For any further support, please contact Customer Care at hellofresh.ca/contact-us or at 1-(855)-272-7002.

Sustainability is a top priority at HelloFresh.

One of the things we're most proud of at HelloFresh is how much we contribute to reducing food waste. By sending pre-portioned ingredients, we're helping Canadians throw out less! Did you know that 63% of the food Canadians throw away could have been eaten? HelloFresh cuts down on household food waste by 24% compared to grocery shopping for the same meal.

We're also working hard to find better ways of delivering our meal kits in a safe and sustainable way. You can find more information on HelloFresh's commitment to sustainability here.

Get ready to have so much fun in the kitchen! But first, follow the instructions in the email notification. Alternatively, do the following:

1. Head to HelloFresh.ca.
2. Click 'Gift Cards'.
3. Click 'Redeem Gift' and follow the prompts to order your box.

If you are already a HelloFresh customer, you can add your gift card on your account with these steps:

1. Log in to your account and go to Account Settings
2. From the menu bar, select Gifts and discount codes
3. Submit the code from the gift card and click Enter code. Your gift card is now applied!

We want to make sure the person receiving the gift card is in our delivery area. We’d hate for you to buy a gift for someone you love just to find out that they can’t receive a box.

If you're not familiar with the recipients delivery address, you can simply enter your own address. The recipient will be able to enter their own delivery and meal options when they redeem your special gift.

If you send a gift card and the recipeint is unable to redeem this, please contact us.

We deliver to Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Québec, Newfoundland, and the Maritimes.

Get in touch with our Customer Care team if you're unsure whether we deliver to your area!

If we don't deliver to you yet, let us know by contacting Customer Care! We'll share your interest with our logistics team and hopefully we'll be able to deliver HelloFresh to your door soon.

Pro tip: Make sure you're always entering your postal code in the following format X1X2Y2 (all caps and no spaces).

Our delivery window is 6am-8pm local time on your selected delivery day!

We offer delivery Saturday - Thursday depending on your postal code. You can check which days are available in your area in your 'Account Settings' or by reaching out us through chat.

First things first: check the entire contents of your box and then make sure that the item you are missing is not a pantry item. Pantry items are listed on your recipe card, and include things like oil and butter.

If you're missing a protein or dairy item, it may be playing hide and seek under the ice packs to stay cool!

If something is missing, our apologies! This definitely isn't acceptable. We understand how disappointing it can be to not have everything you need.

You can report missing items here or get in touch and we will look into it right away. It's important you let us know so we can make this right!