General Manager, Operations (Distribution/Fulfillment)

Totowa, NJ

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Purpose of the Position: The General Manager drives culture & leads the daily activities for a high volume pick, pack & ship for our EveryPlate Fulfillment Center. You will work directly with our Senior Regional Director to be in charge of building out & leading the operational road map for the site. Your time will be spent between overseeing the daily operational logistics of the fulfillment center, creating a positive workplace culture, mentoring the leadership team, and driving continuous improvement. If you're looking to make an impact, lead from the frontlines and drive change from within, this is it!


Essential Functions: 

  • Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Fulfillment, Quality, Warehouse, and Shipping)
  • Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
  • Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
  • Ensure adequate communication of company goals and priorities to full Fulfillment Center teams, including participating in quarterly meetings to engage and inspire a diverse, growing workforce
  • Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance while meeting operational goals and continuously improving production
  • Drive Safety, quality, cost, and delivery, while growing and expanding capabilities that meet distribution center mandatory requirements
  • Share and exchange operational best practices between all EveryPlate and HelloFresh distribution centers
  • Reward and recognize performance and execute on progressive discipline, as needed
  • Instill a customer-focused mindset committed to delivering the highest quality product
  • Create a positive team dynamic that encourages all employees in the fulfillment center to:
    • Provide timely feedback to direct/indirect reports
    • Drive positive change within the facilities
    • Adapt to the ever-changing business needs and ensure that the team does the same
    • Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the EveryPlate brand, KPI’s, and culture.


Required Experience/Education:

  • Bachelor's Degree required
  • 10+ years of experience managing operations or production within the Food/Beverage/Perishables
  • Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
  • Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus).
  • Motivated, developed and managed 150-200+ employees - our culture is a critical part of our success, and you need to help drive it
  • Familiarity with FSMA, HACCP, SQF
  • Deep knowledge of Lean manufacturing
  • Excitement for working in a fast-paced environment with a high level of ambiguity and change
  • Continuous improvement and project management skills
  • High level of integrity and ethics with excellent follow-through
  • Flexibility to work weekends and/or night shifts
  • Bilingual in Spanish/English strongly preferred

Are you up for a challenge?

Learn more about HelloFresh